Social

Twitterless

11/9/16 • 4 min read

What would happen if Twitter disappeared tomorrow?

This post was originally posted on November 9, 2016 on Sketchbook B. It’s reposted here as part of a project to move some of my favorite writing to my new site.

A white Twitter bird on a green striped background

I’ve been on Twitter since 2007. It’s part of my daily routine and probably my most vital social media channel for finding and sharing news. But Twitter has had some lingering financial issues and when they recently tried to sell the company, no one stepped up to make an appropriate offer.¹

Also, a couple of social media experiments have crashed and burned lately. Twitter announced that they were closing Vine.² Talkshow had a bunch of potential but didn’t make it six months. And while Twitter is much larger, it’s not immune from financial reality.

Which got me thinking, what if we woke up one morning and Twitter was gone. Or more likely, what if Twitter changed so radically, that it was unusable? How would that change the way I get things done?

I’d lose a bunch of contacts. I follow a large number of designers, brands and local experts on Twitter — and no where else. If Twitter disappeared, I’d lose all those contacts and have to try and reconstruct the network on another channel. Not an easy task.

I’d change how I watch live events. During the World Series, I kept an eye on Twitter. During the presidential debates, I followed along on Twitter. During the University of South Carolina’s football game last weekend, I kept up with the score on Twitter. During election night coverage, sigh. Twitter is the perfect companion to a live event and I’d miss seeing what my friends and family think in real time.

I’d have to rethink how I find articles and stories. I find lots of inspirational links and content on Twitter. If Twitter goes away, I’m using RSS and Feedly much more aggressively.

I’d have to rethink how I share content. I share most of my blog posts through Twitter. If Twitter were gone, I’d have to share them somewhere else like Facebook or Medium.

I’d change the way I use Facebook. I use Facebook for family pictures and connecting with people I know and have met. If Twitter disappeared, I’d probably use Facebook more to connect with a wider audience. Maybe I’d invest more time into building the Sketchbook B page on Facebook. Post more links to articles on my Facebook feed. If Twitter goes away, my Facebook experience changes radically.

I’d spend more time on Instagram. Because I love Instagram, almost as much as I love Twitter. And I’m going to have some free time if there is no Twitter.

I’d try to find a replacement. If Twitter disappeared, I imagine several companies would rush to unveil a replacement. Or modify their social product to attract Twitter refugees. You know Google would retool and rebrand Google Plus, Linked In might try to be less of a train wreck. Even Snapchat might try to appeal to former Twitter users. Startups would start, and fail. Someone would try to resurrect App.net. I’d try them all, but I’m not sure there can truly be a replacement for Twitter.

But… reality.

So I don’t think Twitter will just shut down. At some point, the price to purchase the company gets so low, that someone will take a chance on them. I’m more concerned that Twitter, or a company that buys Twitter, will change it so completely, that it becomes useless.

This exercise had forced me, though, to start evaluating areas where I am too reliant on Twitter. I’m going to start connecting to designers and thought leaders on other channels. I’m looking for new avenues to find and share content. I’ll evaluate how I use channels like Facebook, Instagram, Dribbble, YouTube and Medium.

Twitter might not disappear, but it’s still best not to keep your eggs in one basket.

Bob Wertz is a creative director, type designer, Ph.D. student and researcher living in Columbia, South Carolina. He’s been blogging since 2008.

This was compounded by the fact that few established companies — like Disney — wanted to take on Twitter while abusive rhetoric is rampant. Let’s face it, Twitter has been a dumpster fire during this election season. ↩︎
Although maybe Vine is getting a reprieve. ↩︎

Soup, Spoons and Social Media

11/12/09 • 3 min read

This post was originally posted on November 12, 2009 on Sketchbook B. It’s reposted here as part of a project to move some of my favorite writing to my new site.

I went to Subway last week. I don’t typically eat at Subway, but there is one by my office and I didn’t have much time for lunch. As I walked in, on the door, there was a window cling encouraging me to order soup with a combo. When I got in line, I looked up and there on the menu was an ad encouraging me to order soup. At the register there was another sign.

So I ordered soup.

I grabbed a seat. And realized I didn’t have a spoon. I looked up by the straws and napkins. There were forks and knives, but no spoons. So I asked the woman behind the counter – the same woman who sold me the soup – if they had any spoons. After asking another employee, she confirmed that they had no spoons in the restaurant.

The big picture

It seems both silly and odd that a franchisee would go to all the trouble of putting up all the signs and ads and then mess up something as simple as having spoons.

But I think this type of thing is very common in business. Often, we see people obsess over seemingly insignificant details, only to completely overlook a major issue. They work on the details and lose sight of the big picture.

As designers, we see this a lot.

Clients spend time and energy critiquing minor elements of a design, but often forget to shore up the logistical issues that support a campaign. Marketing and design are critical, but so is customer service and support. Think about my Subway story for a second. The marketing worked. I entered the store. And I purchased soup. However because of a minor – but critical – oversight, I was a dissatisfied customer.

Right now, social media is all the rage. Everyone seems to be talking about how social media can help their business. Worrying that they’ll be left behind if they aren’t on Twitter or Facebook. Consultants are aggressively selling social media services.

But I fear many of these folks are losing sight of the big picture. Social media is a tactic. And yes, it can be an effective and powerful tactic. But as companies develop their social media plans, they cannot forget that it is just the beginning of the customer relationship. Strategically, you need to think through the entire customer experience. What are you going to do with your customers after you reach out to them through social media? How do you want to engage your customers on a continuing basis?

I’m not saying social media is bad or that it isn’t important. There are absolutely uses for social media in business and marketing. Just remember that the social media tactics are only the beginning. You and your company need to prepare for a long-term customer relationship.

Or in other words, when you decide to sell soup, make sure you are ready to provide spoons.